But after sending that same document they just rejected it.
I've been trying to verify my account for more than 4 years and they always refuse on several pretests, I do not even know if I should continue trying or if I should just give up
Support told me that the card issuer bank did not like my address doc which was accepted for verification.
I received the same response and tried several documents and they always refused
good luck trying to verify your account, you will need a lot of patience