from twitter
"We will be listing a Temporarily link for support tickets. When the
external exchange is released we will then have support on the website."
"If you have a problem with your HXT/BTC please fill out this form
https://request.hextracoin.co"
At least they are listening to us guys!
I've been saying to setup a ticket system on FB for a few days now..
As their FB responses are late and canned.