Thank you very much for your support.
I have just filled out the form so hopefully they may be able to help, but from what I have heard they only deal with very high transactions and charge a very high fee, I can't remember the exact amounts but it was way off what I am dealing with.
I really think they should help you, after all it was a mistake by you, if they are to be known as a reputable website, then they will indeed return your deposit, hope all goes well.
I would like to think that too, but sadly I know the reality of these companies, especially with the rate that crypto's have been growing lately they're undoubtedly going to have more work than ever.
Better to have tried and failed than not tried at all I guess! Thank you for your time.