I'm having the same problem, when I try to load funds from Skrill to spectrocoin.
Well they offer a service, but when you try to use it you get an error (spectrocoin is aware of this issue) and because of their terrible support you have to find out in a forum what is going on. Wouldn't it be easier to just add an option that reads "Skrill verification" or something like that. Silly company they accepted my passport scan for I'd verification in my account, but refused it when I sent the same file to verify my Id in a virtual card they sold me...lol. I don't trust silly people
Deposits and withdrawals with Skrill require profile verification. However, please be informed that card verification and profile verification is different as card verification has to also be approved by our card providers that is why most likely your documents were accepted in one instance but not the other.