No, it can't be trusted in my opinoin. They offer you services, you send your id, your credit card information, you go through their bloody identification process, and then you can't use their services because they need to "verify". When you call the support service is the most pathetic experience you could imagine, those poor lads only apologize and say their are overwhelmed and their hands are tired with the same issue and that your problem should be solved eventually. I can't even verify my visa card, their system won't process it, yet I can use that card with out any problems in any other website o store that accepts visa. Too many people complaining on Spectrocoin,  you'll be better buying bitcoins with visa and skrill in bitpanda.com I never had any problems with them. I think they lack the infrastructure and or expertise to run a bussiness like this,  some national agency or authority, should check them for minimum requirements  before  allowing to operate.