"Please respond as to why you are still taking money even though the service clearly is not working. Why would a company acting in good faith do this?"

2 responses, many lines of text, this is still not answered.

http://www.reddit.com/r/Bitcoin/comments/1g62xk/has_anyone_had_their_bitinstant_order_go_through/

NOBODY's transfers to mtgox are going thru. You should not be taking money. End of story.

Also ill respond line by line to this


Does the new beta site which launched yesterday have some outstanding issues?  Yes.

I suppose NOT WORKING is a pretty large issue.

Are we working at a furious pace to fix these issues and address outstanding orders?  Yes.

im sure you are doing this, but a little transparency would go a long way here. You are starting to look like scammers because you are still taking money and you have provided no ETA, no reason for the problems, nothing but "open a support ticket and wait"

Do duplicate tickets make it more difficult for us to organize and navigate issues and resolve them?  Yes.

THEN STOP TAKING NEW ORDERS AND THAT WILL STOP GENERATING TICKETS. THATS SIMPLE.

Are we forcing you to use our service?  No. -

UH WE ALREADY USED IT. NOBODY IS USING IT AGAIN. I CAN'T GO BACK AND UN-USE IT.