Hi all, please help me! I can't withdrawal form Bit-z. I'm allready pass all shit like 2fact. google and 3 rounds of verification. It been passed more than 24 hours and I'm still getting the same massege "Set Google Auth, Operation 24h later" Support says "Bit-Z.com - You can make COINS or trade off the counter." What does it means? What sould I do to withdrawal???
How about contacting Bit-Z's support and asking them?
Already did it, every time get the same answer: change browser, refresh page, wait another 24 hours... Nothing works(
What do you mean that you already passed 2 Factor Google? If you've set up 2FA, then why are you still getting a message that you should set up Google Auth? In most of these cases, the problem is with the user. You might have set up something the wrong way and don't realize it. You might have not set up 2FA the right way and the code that you are entering might not be correct (just thinking out loud). The support person that you're interacting with most likely doesn't speak English as a first language. You need to make sure that you clearly explain your problems to support, otherwise they won't be able to properly assist you. I recommend going over everything again and making sure that there isn't a mistake on your part. Then clearly writing down everything that's going wrong, step by step. I emphasize "clearly". If you can't clearly explain your problem, no one is going to be able to help you, especially someone who is not a native English speaker. Take the time to really be clear, so that the person trying to help you understands what you problem is.
I don't have an account on Bit-Z yet, so I can't really give you any additional advice other than what I've mentioned above.
Thank you for your advices, English is also not my native language. Unfortunately, I've done everything twice already, in the settings on the Bit-z everything passed, when I try to log in to the exchange, it asks to enter password and the code from the google authenticator and I successfully log in, but when I try to make a withdrawal I get an error... I sent to the support screenshots of all stages, but there is no result ... They asked me to wait another 24 hours again.
I am having the same problem with Bit-Z. I messaged the support too. If I find something out, I will let you know.