Try to check if this is also the case on other bitcoin cash blockexplorers.
If it states that it indeed arrived to your wallet, then yes, there is probably an error with your wallet, ( might not be updated ).
Would you mind posting your TX id so i could look into it a bit further?
This is the TC : f0eb9dd5680754648fef6c6d6a1e4f667117bf9e635841a5cd0e03371df130ac
I see 131 confirms on
https://blockchair.com/bitcoin-cash/transaction/244738929However my wallet is now seeing the coins - but is saying that they are "unconfirmed". Its version 2.9.3 of the wallet - maybe I need to upgrade.
Not a smooth experience compared to Bitcoin Core Wallet!