I've used the BitInstant services at least over 15 times using the Cash Deposit option and this is first time this has happened. Frankly as a customer I'm really disappointed and the lack of communication is appalling especially coming from a business that should be following certain protocols to handle influx of tickets that have been left unattended. While there continues to be a rise in complaints and frustrations nothing seems to be accomplished. I've made 2 tickets just to see if I would get different response and all I got was a copy and pasted answer thats being spammed to all other customers with similar issues. I been browsing the internet the past 2 days waiting to see if anyone has been funded their correct amount and I haven't found a single person that did a cash deposit and their Mt.Gox account was funded that amount. Seriously BitIstant I'm shaking my head right now this is damn nightmare for everyone and I don't see it stopping anytime soon. I will be requesting a refund from ZipZap until you pull your shit together. Spend more development time working out all the bugs before you launch a new website.