Did you follow correctly the guide from electrum check it here https://electrum.org/bcc2.txt
If you follow carefully your bitcoin is in safe and you will split and get your bitcoin cash succesfully..  Let me ask if your bitcoin was save before the fork of bitcoin cash? If not you can't get any bitcoin cash..

Better to contact their support about your issue regarding to your bitcoin. Try this their social media https://twitter.com/electroncash?lang=en to contact them