Well, on this thread, user "Kraken-Septimus" asked for my ticket number, and although they didn't respond back here after I posted it, I did hear back from their agent "Andrew" via email shortly thereafter.

I'm hoping Kraken-Septimus comes back to this thread soon, because my problem isn't resolved -just changed to a different problem - and I still need help.

Of course, everyone has to sleep, but I hope Kraken-Septimus comes back soon...
Glen