what version of electrum are you using? electrum not electron cash. the version number is listed in the window title and can also be ascertained via the help menu > about.
electrum version 2.8.3 (portable)
electron cash version 2.9.3
does this matter?
mmmm when you did the procedure? Isn't it mandatory to use electron cash version 2.9.4 due the fork of bch?
I've read something like that on their site