Hi,
I am also having issues with UQuid, but they are different from yours. I cannot login at all! I have reset my password and tried to use the new login details, but with no luck. I still cannot login.
I have received replies from UQuid support before, but not yet this time in regards to this issue..
Can I ask, how do you contact them? I have been trying through Skype, Telegram and Medium, I have had the most luck on Medium so far..
Thanks, Jenna
Sorry for this late reply . As far as discussions and tech support you can be invited in their Telegram channel. I have not tried it . But when email support is being replied , you will get the same reason. To be honest I am getting tired of their endless "we are in contact with our new provider" things.