Gareth, could please let us know why the terminal was left up even after the first few hundred were complaining in Q&A and through emails about not receiving their funds in the 2 hour guarantee?  Also, why there was no warning disclaimer placed on the site on day two since you disabled the Q&A from being a warning to new customers that their money would be being withheld due to technical issues?  I believe out of everything, that really hurt your credibility the most with me and many others.