It appears that they don't even have access to the information from those orders... Great. No wonder they haven't started manually processing orders. They admit they don't even have the information to start manually processing orders. Doesn't sound like a hopeful situation to me.
*crickets chirp* *pigs fly*
Utter silence...
Oh right! It's 5:00 there so they are done for the day. Great work today, BitInstant!