Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Gareth I have had orders that had to be manually processed and they always filled them in just a few minutes when that happened.. so why would you have to loan that guy the money instead of just manually processing his transaction? So you are basically saying that you do not even have the capability to track our orders and manually send even one of them if you wanted to? This doesn't sound good.
You nailed it. Currently they have no access to their order history so they can't verify the details of our support emails until they get that sorted. Doesn't sound good at all.
I did that because i'm confident that i'll soon get all the backlogged orders processing properly and I could help someone out quickly.
Wow. The fact that your development team can't even process one single failed payment manually at the request of their CEO is pretty disturbing. Your team must have really stepped in it this time! I can imagine the mess they're in...
I take it you'll be hiring software developers soon?
