I don't understand why people are complaining? This is a cloud mining system with lifetime investment, not for a ROI period.
People who are complaining about daily payouts are not aware of bitcoin's potential. BTC will be $1 million and more in 5-10 years. If your hashpower is not enough because of increasing difficulty you need to invest, no need to be cheap.
Your small daily satoshis will be thousand of dollars in long term.
As mentioned: no customer service at all.
Tickets from February not solved; payments for hundreds of dollar worth (at that time!) not paid; wallet locked so payment to wrong wallets with high transaction fees to solve this (why is it so difficult just to correct all this?)
And you don't know why people are complaining?