Something smells fishy here. Perhaps he didn't call them or give verification info because he can't? Maybe he registered the account with a false identity or maybe the verification was triggered not as a random spot check, but as a "for cause" investigation?
I have clearly stated that MY money could either be reversed from the
bank account it was sent from or could be
mailed back to my address on file via check. I don't have any problems VERIFYING anything as long as it doesnt involve bitbox requesting my passport/state id/bank statements.
If you've read the thread, all I'm against is giving my personal information to a shady start-up like BitBox. Theyre more than welcome to come visit me if they would like to verify who I am.
On a side note, you sound a lot like one of the BitBox guys I talked to. Out of curiosity, are you associated with BitBox in a any way??