.....
Thanks for your patience.
Trading on your platform requires more than patience: Total error rate already above 91% again.
And your devs are working soooooooo hard on solving the problem. (you probably meant "hardly working" and not "working hard")
Stop your freaking lies, get out of crypto land, & leave running a trading platform to professionals
+1
First step - froze all altcoins and stop trading.
Second step - trade only btc (as was years ago), as seems your 4 months old "new platform" doesn't work any more.
Third step - don't lie people and let them withdraw their funds from your broken exchange