The site being down is unrelated to this announcement, just bad timing.  Our colocation provider is physically moving to a new larger datacenter something which has been planned for over a month now.  Our server was inaccessible after the migration and it now appears they have "lost" our server.  No customer information is at risk.  We employ whole drive encryption and have encrypted offsite backups as well.  There is no super admin or backdoor access to reset the admin password like has occurred at low cost VPS providers.  We own the bare metal that our services are running on.