Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Gareth Nelson
on 14/06/2013, 16:47:05 UTC
I got an email stating my transaction was successful. I'll let you guys know when it posts to my wallet.

this is encouraging

From what i am hearing orders are being successful but still were charged the fee by bitinstant!  So make everyone wait 3 days, and still charge them a fee...what kind of service is that?

It's most efficient to run through the orders and then sort out fees afterwards, we're also discussing internally how to reward customers for sticking around during the recent problems.

Fee refunds can be issued via a support ticket but we are also likely to run through the list and issue fee refunds for everyone owed one anyway once the backlog is clear.