Well, I can relate to your experiences and laid out the problems for whom (traders) and the main issue with their website is. Personally, I have no serious issues using Kraken and until now have great experiences with their support team. Yes, it's annoying to spend a good 5 minutes to get an order in lately, but I'm not daytrading anymore, because I couldn't close a short position as well (with profit) and ended up with a loss in the heat of the moment 10 minutes later. Compared to their competitors who deal with euro fiat, Kraken still is by far the best than the very few alternatives, unless you like to make selfies when you withdraw a good amount of fiat each time, which imho is childish and makes me want go back to the stock market, which I'm not. Like I said, why not use Kraken for short term trades and/or investments, rather than daytrade until the problems are fixed. If your living depends on daytrading, you can use the exchange you want and sent it to kraken to withdraw to fiat. I don't see the problem here, unless withdrawals are disabled for sustained periods of time.