Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
Gareth Nelson
on 14/06/2013, 17:53:32 UTC
well I got my coins in my wallet!!!! only charged me 103.70 when the price is 99.00!!!  what a great service.

Open a support ticket with all the details and you can be compensated for any loss

So this is perfect! When/IF we FINALLY all get our funds, we than will have to submit problem tickets to get our fees refunded, and get the correct exchange rate? We've all already been chastised by your support representative for sending in too many problem tickets!

This crap just keeps getting better and better. I expect compensation on top of getting my fees refunded. Your incompetence caused me to permanently lose a profitable business opportunity.

And now you're talking about submitting more problems tickets! If I submit another form, It'll be a complaint form to the District Attorney.

Please take this as my official request for all fees to be refunded, and for reasonable compensation for opportunity loss.

Our policy on delayed orders has always been to refund fees and compensate for price changes where you received less BTC than expected at the time of payment.