No, they've said that you'll be able to reset your password by providing evidence that you are the account owner. E.g., I imagine you'll have to give them (1) your username, (2) your password, (3) your Dwolla/LR/whatever account number, (4) the amount you transfered to them and when you transfered it in. No one else should know all that information except you, so with that they'll have confirmation that you are the owner.