I invested more than 0.02BTC 1 week ago (their threshold of receiving tokens pre-ICO) and I still havent received any tokens from them. I contacted their support but they just ignore me. Is this a total scam? What are your experiences?

UPDATE 29/12/2017: I'm very very sorry for not updating you guys, I have totally forgotten it. But I've received all my tokens and the coin is now listed on Kucoin and it went already from 6,5c to 21c! Alot of potential!