I was one of the unfortunate people who were involved in last weeks delays at BitInsant. Being new to bitcoin, I am very untrusting of anyone. After badmouthing BitInstant on every public forum I could find, and sending repeated emails (hundred easy), I have come to realize that my fears were unfounded. The harassment and grief I caused the Bitinstant team only compounded the problem for myself and many others. There was a problem. They fixed it. New sites have bugs, and they handled the additional stress myself and others put on them like true professionals. holding their tongues, and working day and night to the point where I would have went head hunting. when Bitinstant did start to process backorders I certainly thought that mine would be last. Reading the forums, it was obvious that they completed the orders in an unbiased, first come first serve basis ( I would not have paid me until a lawsuit was filed). Today is a new day in currency. Bitinstant is a pioneer in uncharted waters and are doing truly amazing things. Problems will arise and true pioneers find a way. No one is leading them. few will follow. Yes, they make a profit, but I think their belief and love for bitcoin is the true driving force behind these people. f your still in limbo, I am sorry as they are. It is an uncertain time, and hard to take, but you will get your coins soon, this I am certain of. Bitinstant is a pioneer in a new world. They are true to their word, and I can only hope I am still welcome to use their service.