Is that you on their official forum https://forum.okpay.com/thread/this-is-a-scam-company-stay-away-from-okpay/?postbadges=true ?
It seems that the same issue as yours is being resolved, explained, offered a refund to bitcoin or paypal.
Not bad for scammers
Hi man thank you for checking It seems that the same issue as yours is being resolved, explained, offered a refund to bitcoin or paypal.
Not bad for scammers
yes thats me .
the issue not yet resolved but they offered me to transfer my funds for 10%fee to bitcoin if i do not want to continue the verification process
so i have no choice just to accept that fee .
i just sent them message to accept still awaiting their reply