My email says "your current DTR holding: 1658 DTR"
Is there any way I can see that on the blockchain or dynamically through a web form?
How will they fund my 1658 DTR?  Will it automatically go back on the ETH account I sent my funds from?  How do I see which account I sent it from?
Please add a blockchain or web entry that shows me my balance, which account I funded it from, funded for how much, date and time, etc.  These are blockchain basics.  At a minimum, post a spreadsheet with those details or send me another email with my complete details.

The most important thing I want to know is how you will send me my 1685 DTR once this ICO is over.  Do I need to send you a new ETH account address?  Do I have the option of using a different ETH address than what I funded it with?  How does it work for BTC and XRP buyers?

I bought this ICO because I was solicited from Gatehub.  I trust Gatehub and also bought Quantum there.  This lack of basic bookkeeping is making me not trust it though.

Have you ever heard of a smart contract?  When I bought the DRP ICO, I sent ETH and within 2 minutes I saw my DRP ICO balance in my wallet.  It was locked and I couldn't trade it because the ICO was still in progress.  A few months later I used my same Private Key to vote through the ETH network to unlock the tokens.  DRP actually used ETH bookkeeping and features for the ICO sale and unlock.  Maybe there is a level of competence difference between DTR and DRP programmers or maybe I'm missing something.

Why do I care?  I care because this email doesn't feel safe.  I have to spend a lot more brain energy to remember what DTR I have and guess how I'm going to get it on the blockchain someday.  If you care about customers and want customers to feel good about your product, then just share everything on the blockchain or a spreadsheet or whatever you have.  don't send a half baked email with partial information that just leads to more questions that can't be answered.  Your customers are blockchain customers.  we expect to be self service.  We don't want to ask you what our balance is.  We want to be our own customer service rep and check our own account independently.  That is the beauty of the blockchain.  Please quit hording the information to yourselves.  That is not decentralized.  That's not what I want to buy or invest in.  I want to be equal to you and have equal access to your information.

Do you wonder why BTC is such a simple easy product and has virtually no unique features, but is the most valuable?  It's because I feel like I'm an equal when I purchase BTC.  There is no customer service and I like that.  I am the company or employee as much as the others.  I can also mine or sync the whole blockchain if I want to.  If you aren't open like bitcoin, then you are jumping on the blockchain bandwagon trying to catch some free upswing from the real players doing the real work like BTC.  It's easy to be real.  Just put your books on the blockchain and don't give users any reason to ask you questions or call you because everything is right there for them from the beginning.  If they can't find it themselves, drop features and make it easier for them.  Quit putting yourself between the users and the product you're telling them is already theirs, but isn't yet.