Hi ohmanpleasehelp

I used the free service and waited about a day and no confirmation so I approached confirmtx this morning asking if I could pay $4 each transaction to quicken up the confirmation process, He/she replied quickly and said I could and gave me a bitcoin address. I've sent the payment through and was told it will be confirmed in 1-2hours. Its almost been 2 hours now and still no confirmation so not really sure it even worked