I'm very happy to have my deposited ETH back.
I made a transfer from Bitstamp to WEX.NZ (I like the simple UI ), but WEX didnt support smart contracts, so my ETH never showed. Asked for support (made a ticket on kayako via their website, made a post here and asked in their telegram app). Got response on this website and in the app, and finally as well in the ticket and its fixed.
Within 24 hours. So for me personally great support for a smaller issue.
Happy trading!