WEX definitely needs to do a better job when it comes to sorting things out properly, but they are known to act vague and from time to times quite shady, so it shouldn't really be a surprise at the end.
If the funds that are stuck in your account are worthwhile, and then I am referring to a value of minimum $1000 in funds (could be fiat or crypto), then you might look for someone from another country to verify for you.
It's an extreme last resort solution if you're desperately looking to get your funds back, but it's the only option that makes sense to a certain extent. If even that's not possible, you can officially kiss your funds goodbye.
Part of the verification process is giving them a copy of your license or passport. I would need to find someone with my name in another country. not to mention, they also want a picture of said person holding their ID card plus utility bill. Bottom line, I'm not finding this special someone so fast. Lastly, holdings are definitely over 1000$.
thanks