This is why I always use the "official" wallet for a coin. Yes it is a lot to manage sometimes but I trust it much better. I don't like all these apps that hold coins for you. This third party Coinpouch app that you don't know who maintains it was somehow compromised today it seems
https://twitter.com/coinpouchapp/status/933124946565451777?s=09126 million Verge stolen from the users of the Coinpouch app. damn
No it is not the community fault. What more official do you like when it is listed on official website of Verge? If devs do not refund this, expect this project do slowly exit...This game is ALL about trust/trustless