About Panama, some of my own domains show Panama too, it is a common country seen when you pay for whois protection at your domain registrar.
they are a company that deals with millions of dollars of its customers, a company of this size should not hide unless it is an obscure company, still a few days ago I asked myself the following:
many exchange has bad customer service, ignore support tickets, but those same exchanges that are anonymous ask for our passports and other documents, this is ridiculous... the customers must be duly identified and the exchanges should not?
I hope it is all good with them and I mentioned that withdrawals are OK because sometimes problems come up just because many people panic at once and all try to withdraw at once.
OP has very serious problems
I had 14 BTC in my wallet since years and deposited it to another wallet, never seen transaction completed but my bitcoins are gone and they locked my account without reason.
Note; never received my 14 btc since 3 days. there is no transaction id as well. just gone gone.
I don't see much hopes for the OP after seeing their registration data.
I think there should be stricter rules on registration of domains and exchanges