They just emailed me back right now with "confirmtx scammed you" lol I found it rather amusing.
I was desperate and thought a paid service would get confirmation quicker, it may be the case but definitely not from confirmtx. Just a heads up for anyone who's in the same shoes as I was.
Yes it doesn't work and ConfirmTX will not refund you. I opened a thread in the Scam Accusations -
https://bitcointalk.org/index.php?topic=2447774.new#new