While this was already addressed by kraken-septimus earlier, I wanted to add that it looks like this has been handled by an agent at this point.  I am under the impression there's still something on the ticket that you would like to see get accomplished relating to a change the account type, and if that's the case please escalate the ticket again at https://goo.gl/forms/2VolutBY6HBGJRRA3 so that it can be brought to our attention, and we'll have available staff look at it.