I opened also a new ticket and closed the old ones. Hopefully I will have something soon in my order page :-)
Thank you for processing tickets now.
...
My ticket is resolved and order page is updated!
This is impressive! Thanks BitSyncom

My Order # on the order page is 108xx. Ticket# ~1000
My order is shipped and arrived DHL Customs in Germany. They called me today. I didn't got a tracking number untill now.
DHL told me customs fee will cost like ~250,-.