Oh did you mean some auto-generated one? or some reply that solves your problem?

Last time I have a problem with withdrawing and make a ticket. it's solved eventually after 3month++. Oh, sure they replied my ticket within weeks and then never answer my ticket again until my withdraw go through. I try to withdraw my XLM at that time if you wondering and you know what? some user with XLM have the same problem and their's problem get solved almost at the same time like me!?

I don't know why this happens though, they never tell why. Maybe because of my verification lvl still T1? But anyway, another time  you want to withdraw something just use top 5 currency there like BTC,ETH,LTC etc