After two months I received my order, however it was very light to the tune of about $800 worth of silver.  I got the runaround for several more days before being told it was due to the difference in price of the BTC from the time I placed the order to the time it was accepted.  This is a blatant scam and they have just enough friends here with Thymos and others not to get a scammer tag.  Also, they are smart enough I think to make 90% of their clients happy so only 10% getting screwed doesn't get out of hand.  They were also smart enough recently to hire some help and respond to emails much faster.  Don't get sucked into that, they are still purposefully scamming a percentage of all their customers.  Use another service!