Hi there,
I think this was a support mistake as they made an IP check on your account and found multiple players
using the same IP, without taking into consideration that a VPN could be used here.
I will personally ask them to pay you out in full. Your account should be open in a few minutes and
the money should be there soon so you can experience the fast BitStarz withdrawals.
Kind Regards,
Olle, BitStarz
The fact that you ban people in the first place for having multiple accounts is laughable. If it wasn't this it would probably be
something else.