Thank you all for the suggestions.  I did verify under "Ports" in device manager that they are listed at COM5 and COM7.  I am still using the USB to UART drivers with 3.1.1, will give a shot at WinUSB drivers with 3.2.2.

No hub is being used, I tried the ports in the front of the desktop as well as the ports in the back of the computer, directly on the motherboard.  No hub is being used.  I will do more troubleshooting and report back with my results.