It could take several months, there's so many people looking to get their accounts unlocked, and Cyrus is swamped, due to him being the only one unlocking the accounts. I don't think theymos actively does it anymore, but I may be mistaken. Maybe, in the future there will be other staff members dedicated to unlocking accounts, but for now you just have to be patient and send them a reminder every week or two without spamming.