Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
magicmike20
on 18/06/2013, 22:46:59 UTC
I just made two cash deposits for Bitcoin-to-Email and although I received "successful" e-mails from ZipZap and BitInstant, I have only received one e-mail from Coinapult on which the sender reads "support@bitinstant.com".

After getting home and doing some searching, I believe I am having this issue because I used the same e-mail address for both sender AND recipient. (I did so because Coinapult says "any e-mail address" would work.)

I was told that BitInstant Support could help me retrieve my Bitcoins if I posted here.

Here is the transaction ID for the order that has not yet been filled:

5346530b-ba0f-4795-9412-55068cfa3a54

If someone on the support team could please push this second transaction through to the e-mail address that I provided, I would be very appreciative. I have full faith in the BitInstant Support Team and will post an update when I have received all of my coins.

If any information is needed, please do not hesitate to send me a Private Message here on the forums.

Thanks,
s