Block.io  take my money.

I sent to my other btc address. But didnot go.

Support no answer.

And then Block.io block to me on site and facebook.

Please explain what is this??  0.01073 Btc lose.

https://blockchain.info/address/3Bikr4k84HLrXjTrF96ncx5uhyJZCpYRaP

my block.io adress 3Bikr4k84HLrXjTrF96ncx5uhyJZCpYRaP
my payeer adress  16WueuNiNxXi2utsv3uLELRrHXmdzoToJW