Re: **CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App***

Dear Cex Support team,

Please help me to verify my kyc document Ticket ID: 390334 (My ID: Up109221685)
- My deposit (BTC and BCH) was pending for 10 days already please help to solve this urgently.

Hope to get fast feedback from your team, Thank you.

Dear Support team,

I have checked my activity and my Email there is no any staff give any feedback

Can you please help solve this urgently, I cannot do anything with my coin for almost 2 weeks !!

Thank you

Sorry for the delay, we have sent a reminder to our Finance and Compliance from our side too.

Dear Cex,
I have the same problem.
After sending all required documents. Yesterday I got e-mail that first withdrawal "has been successfully processed. " Can you confirm it is sent? Because today is 1 business further and I did not get the money (usually SEPA takes just 1 business day to arrive)
However where is the second withdrawal? It still says pending???Why haven't this one also been processed??? Ticket ID: 405949