Any idea who sent you that info? I'm not sure why they would have said that... but it may have been during the transition from our old system to our new system. This is why it's hard to hire temp employees.
I would be infuriated if I was told I was first in the queue and then saw 'my' product in someone elses hands. Surely this deserves an apology.
I hope you receive your units soon Garr.