It's good what you focus on important matter.

But PLEASE don't forget about FIRST problem happens in Feb - tickets with "Order not appearing in Store" some amount of customers waiting for resolving this issue for MONTHS, and new tickets seems ignored again so You seems don't have enough time to confirm what our orders (yes, including my order) really exists and our coins not just... disappeared? It's really take more than 1 minute per customer?  

You know, such a small problem REALLY worry me like another customers of 2nd batch with BLANK order page on Avalon Store.
And now this "burning?" thing come out, with continuous delays in shipping It really pissed me.

I think you underestimated proper customer service, proper customer service calm down people and at end save your time, its cost penny but if you don't know how to do proper customer service it's resulting in money loss and what really a matter in HUGE reputation loss.

Please reconsider.