Same here, 40 days and no reply from support. Also they just switched daily limit from 0.0025 to 0 BTC. And they just changed statements from 31 of October. Last time it was 0.025. I thought I could withdraw by small amounts even if take long. So now no chances, they just took the money.
They actually answered, saying that "they're getting a lot of tickets and a lot of new accounts to verify, so, probably, they will verify our accounts as well. Good thing i havent deposited any money yet.
Thanks for the update on your situation. You were wise to verify before depositing! I hope they get to your ticket soon!