I did some research into them, they're based in Ohio in the US, so that explains why they're still down and haven't responded, it's been thanksgiving since Thursday (roughly when it went down) so they more than likely closed their offices for the weekend.

They've been around since 2012, so stop stressing they won't just shut down and run off with your money, they're a registered company in the US. You don't need to get crypto news sites to investigate, it's thanksgiving weekend, that's why.