Hi there
I sent two transactions by SEPA. they were 82500 and 68000 euros. I can see them on hold but why does it tae so long to add them to my accoınt. All of my SEPA transferes are staying in hold for many hours. 2 weeks ago I was sending by sepa and in 2 hours they were in my account. After I sent money to one of my friends kraken account the harmony broken up. How can we fix this and let the system move as before. And also please credit my deposit they are already on hold. You can also check my previous ticket. I also explaned the problem there to Lilo but I am having the same problem.
Looking forward to hear from you. I'll also excalate it again via twitter.
Best regards
Ticket:899734
In which country do you reside?
Maybe you are sending your SEPA deposit from a high-risk country where Kraken has to deal with a higher level of fraudulent
transactions compared to other countries. This could explain why your deposits seem to be delayed.
Another possible explanation is that you have crossed a certain threshold of deposits (which in my opinion is
quite likely given the huge amounts that you deposited) and therefore will be asked to provide additional
documents in order to comply with KYC/AML requirements.