Seriously wtf is up with the support team I have gotten NOTHING!

My bitcoins are just floating in a goddamn cloud somewhere the fuck far away from my wallet PLEASE help.....

 Here are the transaction details:
Merchant order ID
8a407a8e-f505-42ae-95c0-6d75266863fd
Customer account ID
957 698 525
Payment code
56418769
Status
Paid
Amount
100.00 USD
Final full order amount
103.95 USD